Overview

Position Title: OCEAN EXPORT CUSTOMER SERVICE

Company Nature of Business: Freight Forwarding

Location: Kelana Jaya

Key Accountabilities:

·         Ensure smooth and timely freight process flow.

·         Prepare various documents for international transportation.

·         Coordinate and negotiate rates with our contracted vendors in procuring space and services.

·         Ensure accurate and timely client and vendors billing.

·         Ensure accurate and timely data entry into our operating system.

·         Interact with our customers in arranging their international export shipments, meeting customer service standards.

·         Meet compliance at all times to regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

·         Understand department process flow, constantly looking for areas of improved efficiency.

·         Ensure all customers standard operating procedures are followed as per Customer SOP.

·         Work with the team on meeting KPI standards, as per the company’s procedures.

·         Monitor shipment reports to ensure total customer satisfaction

·         Overseas communications

 

Support the supervisor in the following areas:

·         Daily review Stat 1 and operational reports and work with team on updating event codes

·         Audit files and work with the team on meeting operating process standards

·         Build and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.

·         Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

 

Requirements:

·         Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

·         Good Microsoft Office skills (Excel, Word etc.).

·         Pro-active, strong organizational skills.

·         Fluent in English

·         Emotional resilience

·         Self-reflecting and open to feedback

·         Initiative and ability to work in autonomy