Overview

Position Title: Order Processing Coordinator (Mandarin Speaker – Able to speak & write)

Company Nature of Business: Logistic/Shipping

Location: Kuala Lumpur (Nearby public transport – LRT/MRT/KTM/Monorail etc)

Salary Offer: RM2,800 – RM4,500

 

Responsibilities:

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)

• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.

• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email

• Alert LCS that if the order value exceeds the existing authorised credit limit and policies

• Actively use system for understanding on customer specific information and requirements

• For each quote / order processed, ensure specific customer requirements are addressed

• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for

• Highlight improvements and process learnings to the team leads/ manager

• Participate and contribute in team discussion and training

• Performing miscellaneous job-related duties as assigned

• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS

• Accept assigned rostered overtime work, if required

• Comply the standard process and protocol

 

 

Requirements:

• Candidate must possess at least a Diploma in any fields

• At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.

• Fluent in English – both writing and speaking

• Required skill(s): Computer Literate (Good in MS Office)

• Able to prioritize, customer oriented with excellent communication and interpersonal skills.

• Good planning and organising skills

• Good analytical skills, attention to detail and meticulous.

• Ability to work independently with minimal supervision, positive attitude and a good team player.

• Able to meet deadlines through good time management and allocation of priorities

• Desire to succeed in a challenging environment and able to work under pressure.

• Pleasant character, resourceful & able to work with sincerity on own initiative.