·         Contribute to the service performance and operational efficiency and effectiveness of the local HR Shared Services team, processes and systems

·         Deliver local HR Operations services – HR administration and Payroll – according to the agreed SLAS in terms of timeliness, quality, budget and compliance

·         Contribute to the operational aspects of local payroll, core HR processes, administrative processes, HRIT

·         Take part in the local implementation of global HR processes and ensure compliance

·         Provide high quality and consistent advice and support in a cost-effective and efficient way to positively impact on customer effectiveness, efficiency and confidence

·         Actively engage in the continuous improvement of the global / regional HR Shared Service Centre
Payroll administration:

·         Ensure that pay runs are conducted as specified and agreed in the annual payroll calendar

·         Capture all data required in order to calculate payroll data for all employees – new starters, leavers, absences, overtime, sickness, contractual changes, bonuses, commissions, expenses etc.

·         Distribute payslips

·         Track payroll errors so that system corrections can be made as needed

·         Contribute to maintaining and updating all payroll processes

·         Deal with employee salary, time management and payroll related queries


HR administration:

·         Provide a professional, end-to-end, HR Administration service to support employee lifecycle procedures and processes that are considered as adding value, measurable, directly tied to business objectives and aimed at increasing employee success and satisfaction

·         Ensure employee data is accurate at all times: update relevant systems and maintain employee files in accordance with Data Protection regulations

·         Support the administration of employee benefits, health insurance, life assurance and pension schemes

·         Administer time, attendance and leave requests

·         Prepare all documentation, ready for signature: offer letters, contracts, amendments, reference letters

·         Respond to employee requests – ensure that all advice provided is consistent, aligned with business principles, policies, procedures and current local legislation; know when to escalate

·         Take part in maintaining procedures, policy manuals, employee handbook, an FAQ knowledgebase and other reference materials to assist in answering employee/manager inquiries and resolving issues

·         Support annual HR processes according to the global HR Strategy: People Review, Performance Appraisals, Salary & Bonus Review – address issues that require the involvement of the HR Shared Service Centre team

·         Provide support for the organisation of training

·         Act as a back-up for the HR Operations Manager (if relevant)




key performance indicators (KPI)
·         No error payroll

·         Customer (employees, line managers, other HR teams) satisfaction with enquiries/ resolution response time and quality

·         Meeting expectations as per SLAs and KPIs defined in HR Processes

·         Service leadership according to the global SSC Vision and Mission: reliability, flexibility, cost-effectiveness and innovation
Job Requirements

personal qualities
·         Hands-on, pragmatic, business and solution-oriented – takes initiative, accepts accountability and has a sense of urgency

·         Energetic, with a high sense of initiative, drive and self-motivation – ability to work independently, deal with multiple tasks and tight timelines, and prioritise

·         Natural team player, with excellent interpersonal and communication skills, and a high level of assertiveness

·         Open and willing to embrace change and to learn

·         Detail-oriented, with excellent organizational skills
Professional EXPERIENCE
·         Practical, in-depth knowledge of HR administrative procedures

·         At least three years of customer-facing experience in an HR/ payroll administrative or support role, in a high-volume, fast-paced, multi-cultural work environment

·         Solid understanding of HR processes and systems, particularly payroll-related, and of Employment Law – ability to put knowledge into practice
University Degree: _x_ Bachelor (in HR Business or related discipline or equivalent work experience),

__ Masters, ___ Doctor        Field of specialization: Human Resources

Additional Education:__________________________________________________________________________
Technical skills – ability to:

·         Anticipate, identify, diagnose and resolve employee issues affecting business performance

·         Exercise professional judgment and assume responsibility for decisions that have an impact on people, quality of service, and costs

·         Establish credibility, influence and relationships with all levels of the organization and with external partners

·         Rationalize problems, use analytical skills and creative thinking to define clear and concise solutions

·         Deal with interpersonal conflict, stressful work conditions and rejection by coping in a mature, problem-solving, solution-oriented manner

·         Handle confidential/ sensitive information


Language Skills:

·         Advanced oral and written English


IT proficiency:

·         Excellent knowledge of Excel

·         Proficient in other Microsoft Office tools – Word, Outlook, PowerPoint

·         Experience with local payroll systems and applications

·         Experience with time and attendance software

·         Ideally experience with a global HRIS (e.g. Easypay Sage, SAP etc.)