CUSTOMER SERVICE EXECUTIVE
You will be in charge of the management and follow- up of local and export orders:
from receipt order from the customer thru invoicing and shipping/dispatching in a timely
professional and proactive manner in accordance with the SOP.
You will be in charge of answering and dealing with all customer queries (orders,
payments, claims and deliveries/shipping) in deep link with our internal services:
administration, production, quality and warehouse.
You are required to handle customer’s emails promptly in a professional manner without
delaying and able to escalate information precisely.
You will be in daily contact with our customers and deal with the administrative
exports/sales documents. Accuracy of handling shipping docs. is highly expected.
Contributes to the development and maintenance of standards, policies and procedures
regarding customer service.
To assist Customer Service Manager in analysing and planning the customer service
You are required to prepare monthly sales figure report within dead line given.
To carry our any other duties as assigned by the HOD from time to time.
You will be responsible for maintaining all Export Dept. clerical duties.
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma,
Bachelor’s Degree, Post Graduate Diploma or Professional Degree in any field.
Minimum 2-3 years relevant work experience in a customer service department / logistic
field (work in an international company –Food- is an asset).
Experience in handling shipments for sea and air is a must. Knowledge of Incoterms is
compulsory and experience in L/C negotiation is an added asset.
Candidate must have good personality.
Good organizational skills and willingness to accept responsibilities
Ability to handle pressure and always meet customer’s deadlines.
Advanced IT skills: Microsoft knowledge is a must
Ability to team work and ensure links with other internal services, very good
interpersonal and communication skills combined with an interest in administrative
Enthusiastic and self-motivated with a desire to achieve excellent service.
Ability to learn quickly – Oriented to work in international environments
Ability to set priorities. Must be able to multi-task and able to work quickly and
efficiently without sacrificing accuracy of work. Meticulous and precise.
Must possess ability to listen and problem solving skills.
Good command in both written and spoken English.
Applicants should be Malaysian citizens or hold relevant residence status.