Overview

CUSTOMER SERVICE EXECUTIVE
Responsibilities:
 You will be in charge of the management and follow- up of local and export orders:
from receipt order from the customer thru invoicing and shipping/dispatching in a timely
professional and proactive manner in accordance with the SOP.
 You will be in charge of answering and dealing with all customer queries (orders,
payments, claims and deliveries/shipping) in deep link with our internal services:
administration, production, quality and warehouse.
 You are required to handle customer’s emails promptly in a professional manner without
delaying and able to escalate information precisely.
 You will be in daily contact with our customers and deal with the administrative
exports/sales documents. Accuracy of handling shipping docs. is highly expected.
 Contributes to the development and maintenance of standards, policies and procedures
regarding customer service.
 To assist Customer Service Manager in analysing and planning the customer service
related activities.
 You are required to prepare monthly sales figure report within dead line given.
 To carry our any other duties as assigned by the HOD from time to time.
 You will be responsible for maintaining all Export Dept. clerical duties.
Requirements
 Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma,
Bachelor’s Degree, Post Graduate Diploma or Professional Degree in any field.
 Minimum 2-3 years relevant work experience in a customer service department / logistic
field (work in an international company –Food- is an asset).
 Experience in handling shipments for sea and air is a must. Knowledge of Incoterms is
compulsory and experience in L/C negotiation is an added asset.
 Candidate must have good personality.
 Good organizational skills and willingness to accept responsibilities
 Ability to handle pressure and always meet customer’s deadlines.
 Advanced IT skills: Microsoft knowledge is a must
 Ability to team work and ensure links with other internal services, very good
interpersonal and communication skills combined with an interest in administrative
work.
 Enthusiastic and self-motivated with a desire to achieve excellent service.
 Ability to learn quickly – Oriented to work in international environments
 Ability to set priorities. Must be able to multi-task and able to work quickly and
efficiently without sacrificing accuracy of work. Meticulous and precise.
 Must possess ability to listen and problem solving skills.
 Good command in both written and spoken English.
 Applicants should be Malaysian citizens or hold relevant residence status.