Overview

Responsibilities:

  • To provide implementation service including managing customers and timeline.
  • To provide technical support to customer either on-site/remote/phone or email.
  • To obtain technical certification for products that company distributes.
  • To help customers in matching requirement into product/solutions.
  • To provide workable (or alternative) solution based on customer’s requirement.
  • To conduct Product Hands-on Training to customers and partners
  • To be able to carry out installation and configuration by reading manual when given a new product without prior training.
  • *Able to work in a fast-paced environment. Working after office hours, Sat/Sun/Public Holidays, from time to time, would be expected.
  • To support Sales personnel in sales process, e.g. product features/functionalities clarification, implementation consideration, tender compliance, etc.
  • To work closely with Sales personnel to help manage a few strategic accounts
  • To conduct POC to secure sales.
  • *The above functions will be based on products/solutions that company distributes.

 

Requirements:

  • At least 2 years working experience preferred but fresh graduate are also encourage to apply.
  • Positive and professional working attitude, ability to work under minimum supervision.
  • Strong telephone communication and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications
  • Ability to work independently but still a team player.
  • Hands-on experience on LAN/WAN and security solutions would be an advantage.
  • Familiar with functionalities of IP networks & routing protocol, BGP, OSPF, DNS, AD, Proxy, etc.
  • Territory Qualification preferred but not mandatory
  • Knowledge / Experience in Firewall, IPS, APT, Proxy, Anti-spam, Load Balancer would be an advantage.
  • Product certification like Cisco CCNA/CCNP, Check Point CCSE, Bluecoat BCCPP, Brocade BCNP/BCLP would be advantage.
  • Possess own transport and willing to travel.

 

Benefits:

  • AL 14days
  • Probation 3 months
  • 1 month notice period
  • Year-end performance bonus
  • Parking allowance
  • Phone allowance
  • Medical reimbursement