- The purpose of this role is to develop the tools needed to automate Remote Services (EPBB) functions.This is part of the Remote Service strategy to reduce cost and increase EPBB utilization.
- This role will also ensure the remote support processes and systems are supported & automated for both OpCos and APO Customer Support, leveraging the eSupport strategy to maximize sustainability & increase efficiency.
- The purpose of the team is to support and implement innovative, cost effective and customer-centric solutions across the region in partnership with OpCos and APO stakeholders.
Provide Technical Leadership to the organisation to drive productivity and efficiency though innovation.
Monitor operational performance and implement automation to manual processes proactively.
Create the agreed and required reporting (monthly and ad-hoc on request).
Ensure cross collaboration with other LOB.
Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, technologies and tools. Participates in the design, development and implementation of complex applications, using innovative technologies.
Develop system enhancements based on business or functional requirements.
Create technical specification documents for fixes and enhancements.
Test and support testing of fixes and new functions to be implemented.
Implement well designed, testable, efficient code by using best software development practices.
Create application layout/user interface by using standard HTML/CSS practices.
Integrate data from various back-end services and databases.
Gather and refine specifications and requirements based on technical needs.
Provide regular updates on the status of development activities.
Create and maintain software documentation.
Implement innovative and cost effective solutions that are agile and customer-centric.
Design, develop, test, implement and maintain .Net and PHP applications.
Develop a web based frontend system to manage and automate scheduling of EP-BB firmware updates remotely.
Deliver high quality product with efficiency.
Manage own work and priorities to meet agreed deadlines.
Communicate effectively with Business Analysts.
Establish, refine and integrate development and test environment tools and software as needed
Identify production and non-production application issues.
Identify opportunities to fine-tune and optimize applications of .Net and PHP developed projects.
Provide technical support and consultation for .Net application and infrastructure questions.
Design integrated solutions that are scalable, agile, and flexible to support both current and future business requirements.
Designing best of breed solutions which exceed industry benchmarks and differentiates us from our competitors.
Implement user friendly solutions to enable users to deliver efficient quality support to our customers
Data design according to current and anticipated stakeholder requirements, ensuring that operational and reporting requirements can be delivered.
The alignment and integration with department processes, ensuring that the organisation strategy can be maximized.
Processes are comprehensively documented and published according to document management guidelines.
Min 5 years working experience.
Aggressive problem diagnosis and creative problem solving skills.
Analytical & has strong research skills.
Advanced proficiency in .Net programing languages, databases, web technologies, Web User Interface Design (UI), Security Principles, Object-Oriented Design, Web Services (REST/SOAP) & API’s.
Programing skills: .NET C#, VB.
Databases: MSSQL, MySQL, Oracle DB.
Web Service: XML, JAVA, SOAP API, REST.
Working knowledge in AWS & VMware.
A solid understanding of how web applications work including security, session management, and best development practices.
Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
Experience with source control- TFS /Git
Excellent English skills, verbal and written.
Self-motivated and able to work autonomously.
Genuinely interested in business problems and focused on using technology to drive business value.
Flexibility/adaptability/managing multiple priorities.
Desire to learn new skills and technologies.
Ability to think outside and beyond the box.
Has a can do attitude