Overview

Responsibilities

·         The candidate will play an active role in renewals and retaining customers

·         By providing excellent after sales service and regular communication between the customer and the Company

·         Work closely with other team members to provide strong team representation in meeting customer’s expectations

·         Assist in credit control work

·         Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling.

 

·         Minimum a Diploma in related discipline of studies with proven track record in customer care environment

·         Highly successful at converting clients with the ability to adhere to KPI’s to ensure success

·         Driven by data and building a network of excellent customer relationships

·         Good communication skills and has the ability to communicate fluently on the phone

·         Call center experience is an added advantage

·         Good planning and organizational skills with attention to details.

·         Ability to priorities tasks with effective time management

·         Good understanding of Business clients in your designated locations

·         Autonomous and thrive on challenges

·         Required valid driving license because driving is part of the job requirement for this designation

Rewards and Benefits

·         Attractive base salary and incentives

·         Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident

·         Out-patient & Specialist Coverage

·         Dental & Optical Coverage

·         Additional Retirement benefits

·         Staff Purchase Plans

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