Overview

POSITION TITLE: EXECUTIVE- CUSTOMER SERVICE

COMPANY NATURE OF BUSINESS: AUTOMOTIVE-TYRE SALES

LOCATION: SUBANG JAYA

 

Responsibilities

·         Interact with external and internal customers to provide and process information in response to inquiries, concerns and requests about products and sales order processing as well as distribution of goods

·         To handle, coordination and issuance of goods.

·         Deal directly with customers either by telephone, electronically or any other communication method determined by the company.

·         Respond promptly to customer inquiries

·         Handle and resolve customer complaints

·         Process sales orders, invoice, forms, applications and requests

·         Communicate and coordinate with internal departments

·         Arrangement of transportation for prompt delivery of goods

·         Direct requests and seek unresolved issues to the designated resource and department.

·         To ensure safe keeping of related documents for audit and ease of retrieval.

·         Comprehend all transportation and supply chain activities in order to trouble-shoot problems and seeks opportunity of improvement

·         To ensure departmental conformance and company’s implemented policies and procedure.

·         Flexibility to carry out any task and assignment given by superior as and when required. Manage and provide data, monthly reports and ad-hoc reporting to the Management.

 

·         Requirement

·         Fresh Graduate with academic qualification of Diploma and above.

·         1-year related work experience if academic qualifications are not met.

·         Proficiency in MS Office

·         Strong communication and interpersonal skills

– Must fluently speak in English, Chinese & Malay