POSITION TITLE: EXECUTIVE- CUSTOMER SERVICE
COMPANY NATURE OF BUSINESS: AUTOMOTIVE-TYRE SALES
LOCATION: SUBANG JAYA
· Interact with external and internal customers to provide and process information in response to inquiries, concerns and requests about products and sales order processing as well as distribution of goods
· To handle, coordination and issuance of goods.
· Deal directly with customers either by telephone, electronically or any other communication method determined by the company.
· Respond promptly to customer inquiries
· Handle and resolve customer complaints
· Process sales orders, invoice, forms, applications and requests
· Communicate and coordinate with internal departments
· Arrangement of transportation for prompt delivery of goods
· Direct requests and seek unresolved issues to the designated resource and department.
· To ensure safe keeping of related documents for audit and ease of retrieval.
· Comprehend all transportation and supply chain activities in order to trouble-shoot problems and seeks opportunity of improvement
· To ensure departmental conformance and company’s implemented policies and procedure.
· Flexibility to carry out any task and assignment given by superior as and when required. Manage and provide data, monthly reports and ad-hoc reporting to the Management.
· Fresh Graduate with academic qualification of Diploma and above.
· 1-year related work experience if academic qualifications are not met.
· Proficiency in MS Office
· Strong communication and interpersonal skills
– Must fluently speak in English, Chinese & Malay