Job Description

Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problem


Bachelor’s Degree in Computer Science/Information Technology or equivalent
3-4 years hands on experience in handling Server (Linux, UNIX, Windows), SAN/NAS Storage (EVA, StoreOnce and NetApp) & tape library
Experience in Server Virtualization technology such as VMWare vSphere
Experience and knowledgeable on RAID technology, Fiber Channel, SCSI
Exposed and experienced in server & storage migration are added value.
Strong network skills and familiar with setup and configuration of switches, SAN switches, core switch, routers, firewall, LAN/WAN, VLAN
Strong knowledge in Shell scripts
Experience with Data Protector or any other enterprise backup

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