Key areas of responsibility
Provide first level contact and convey resolutions to designated countries.
The Agent will aid the customers from designated countries and, where possible resolving the enquiries, issues and complaints immediately.
The agent needs to manage and designate tickets in system by ensuring tickets are handled within established SLAs.
Properly escalate unresolved queries to the next level of support.
Walk customers through problem solving process.
To receive queries and complaints from designated countries customers via telephone call and email.
Follow up with customers, provide feedback and see problems through to resolution.
Preservice and grow your knowledge of helpdesk procedures, products and services.
Managing customers statement of Accounts, Billing & Payment Disputes
Proficiency in English & Thai languages
Basic Accounting Background – to manage billing, payment, etc disputes
Able to handle helpdesk software and databases (system portal with customers data).
Have strong client facing and communication.
Customer service orientation.
Salary offer: MYR3,800 (Basic) + MYR200 (languages allowance)
Interested candidates may send updated CV to firstname.lastname@example.org