Overview

Job Duties

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyse common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems

Job Requirement

  • Previous working experience as an IT Help Desk Technician for 2 – 3 years
  • Bachelor’s degree in Computer Science or related field
  • Familiar with IT ticketing tool, remote desktop tool
  • Knowledge in networking
  • Hands on experience with diagnosing and resolving basic technical issues
  • Excellent communication and interpersonal skills
  • Customer-oriented and patient

Tagged as: , ,