Overview

Position title: Customer Service Officer

Location: Taman Klang Utama, Klang

Salary: Up to RM3,000 – RM3,500

Working hour: 5 days work week, 8.30am – 5.45pm

Business nature: Manufacturing of paints, varnishes, lacquers, enamels, and other allied products.

 

Responsibilities:

·         Provide professional and excellent services to customers and co-ordinate with
various internal departments to ensure their requirements are met with satisfaction.

·         Interact with internal and external customers in a courteous and professional manner.

·         Deliver responsibilities and duties in accordance with company policies and
procedures.

·         Demonstrates the ability to handle difficult situations in a professional manner.

·         Show initiative to continuously improve efficiency and effectiveness in his/her direct work area as well as others in the Customer Service Team.

·         Respond to customers complaints efficiently and provide solutions and corrective
actions

·         Respond promptly to urgent and difficult demands from customers.

·         Provide routine customer service functions, which include:
– Input customer orders promptly and accurately.
– Follow-up on delivery status and delivery date.
– Handles customer inquiries promptly.
– Process sample orders.
– Process goods return.
– Handles Customer Quality issues and follow-up on status.
– Tracking of outstanding orders.

·         Work closely with account managers to fulfil customer requirements or other
related support issues.

·         Functions as the interface between the customer with the various departments (ie)
R&D, QC, Color Studio, Finance and Sales.

·         Communicating courteously with customers by telephone, email, fax, letter or even
face-to-face when needed.

·         Handling customer complaints, investigating and resolving problems faced by
customer in line with company policy.

·         Creative thinking, and able to come up with new ideas to improve customer service
standards.

·         Resolves customer complaints, by means of analysing the situation and determine
the best use of resources.

·         Always keep up with the changes on products and processes in order to provide the
most accurate data and service to the customers.

·         Handles ad-hoc assignments by CS Manager

 

Requirements:

·         Minimum Degree holder with at least 3 years relevant working experience,
preferably in a multinational company.

·         Able to handle large volume of business transactions effectively and efficiently.

·         Able to handle export transactions including knowledge in Letter of Credit, customs
regulations, Form D and COO documentation requirement

·         Possess good organizational and analytical skills.

·         Multi-task oriented.

·         Able to work under minimum supervision, handle work pressure, with proactive and
initiative attitude.

·         Experience in marketing or sales activities is an added advantage.

·         Must be customer and result oriented.

·         Able to work with a team of people locally and regionally.

·         Possess excellent interpersonal and communication skills and problem solving
abilities.

·         Strong computer skills in Microsoft Office.

·         Must be able to speak fluently and write professionally bilingually, (ie) English and
Chinese.

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